We want every family to feel confident shopping with Xchange Sports.
Your Hornit MINI Kids Bike Horn & Light is supported by our accessory warranty plus our 30-Day Love Your Ride Guarantee. If something isn’t right, our Australian team is here to help.
Xchange Sports Accessory Warranty
1-Year Warranty against manufacturing defects when purchased from Xchange Sports.
This warranty covers manufacturing faults and does not cover normal wear and tear, misuse, accidental damage, modification, battery leakage or damage caused by incorrect installation or use.
30-Day Love Your Ride Guarantee
We want you and your child to be happy with your purchase.
If you’re not completely satisfied, contact us within 30 days of delivery and we’ll work with you to find the best solution.
Change-of-Mind Returns
Approved change-of-mind returns are accepted within 30 days of delivery where the product is:
- Unused
- Undamaged
- Complete with all supplied components
- In its original packaging
- In resellable condition
For approved change-of-mind returns, return shipping costs are the responsibility of the customer.
Need to Make a Warranty Claim?
Email support@staging.xchangesports.com.au and include:
- Your order number or proof of purchase
- A brief description of the issue
- Clear photos showing the MINI and issue
- Your full shipping address
- Daytime contact number
- Email address
Our team will review your claim and provide the appropriate next steps.
Returns & Exchanges
If you would like to return or exchange your Hornit MINI, please contact us before sending it back.
We’ll provide the appropriate return instructions once your request has been reviewed.
If We Send the Wrong Item
If Xchange Sports makes an error with your order — such as sending the wrong product or colour — we’ll arrange return shipping at no cost to you and provide the appropriate replacement or solution.
Faulty, Damaged or Incorrect Products
If your item arrives faulty, damaged or incorrect, please contact us as soon as possible with your order details and clear photos of the issue.
Depending on the circumstances, the appropriate solution may include a repair, replacement or refund.
Your rights under the Australian Consumer Law apply independently of any written warranty and cannot be excluded by this policy. Consumer guarantee rights may continue beyond the stated warranty period where applicable.
Battery Care
The Hornit MINI uses 2 × AAA batteries. Always install batteries with the correct polarity and remove exhausted batteries promptly.
If the MINI will not be used for an extended period, removing the batteries can help reduce the risk of battery leakage and damage.
Weather Resistance
The Hornit MINI carries an IP33 rating and is designed to withstand normal splashes during everyday outdoor use.
Do not submerge the unit, deliberately expose it to heavy water ingress or clean it by soaking or spraying directly with high-pressure water.
We’re Here to Help
For help with installation, operation, warranties, returns or exchanges, contact our Sydney-based team.
Email: support@staging.xchangesports.com.au
Phone: +61 408 604 375
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