We want every family to feel confident shopping with Xchange Sports.
Our products are backed by applicable manufacturer warranties and our 30-Day Love Your Ride Guarantee. If something isn’t right, our Australian team is here to help make the process as straightforward as possible.
Our Product Warranties
Kids Balance Bikes
5-Year Warranty against manufacturing defects.
Maximum rider weight limits apply:
- 12″ bikes: up to 30kg
- 14″ bikes: up to 50kg
- 18″ bikes: up to 100kg
- 24″ bikes: up to 120kg
Kids & Adult Helmets
1-Year Warranty against manufacturing defects.
Bike Accessories
1-Year Warranty against manufacturing defects.
For scooters, skateboards, Kids Nutrition and other products, manufacturer warranty periods may vary. Please refer to the individual product information or contact us if you need confirmation before purchasing.
30-Day Love Your Ride Guarantee
We want you and your child to be happy with your purchase.
If you’re not completely satisfied, contact us within 30 days of delivery and we’ll work with you to find the best solution.
For bikes, scooters and other ride-on products, many sizing, setup or adjustment concerns can often be resolved quickly with a little expert guidance, so we recommend contacting us before arranging a return.
Need to Make a Warranty Claim?
Email support@staging.xchangesports.com.au and include:
- Your order number or proof of purchase
- A brief description of the issue
- Clear photos showing the product and issue
- Your full shipping address
- Daytime contact number
- Email address
- Production date or batch number, if applicable
Our team will review your claim and contact you as quickly as possible with the next steps.
Returns & Exchanges
If you would like to return or exchange an item, please contact us before sending it back.
Once your request has been reviewed, we’ll provide a Return Authorisation Number and return instructions.
Change-of-Mind Returns & Exchanges
For approved change-of-mind returns or exchanges, return shipping costs are the responsibility of the customer.
This includes situations where the correct product was supplied as ordered but you decide you would prefer a different size, colour, model or product.
Where the item supplied matches your order and product description, selecting the incorrect size is treated as a change-of-mind return or exchange, rather than a shipping or fulfilment error.
Before Opening or Assembling Your Product
If you think you may need to return an item for change-of-mind reasons, please keep it:
- Unused
- Unassembled
- In its original packaging
Contact our team before assembling or using the product so we can advise you on your available return options.
If We Send the Wrong Item
If Xchange Sports makes an error with your order — such as sending the wrong product, colour, size or model — we’ll provide a pre-paid return label at no cost to you and arrange the appropriate solution.
Faulty or Defective Products
If you believe your product has a fault or manufacturing defect, please contact us before returning it.
Depending on the circumstances, the appropriate solution may include a repair, replacement or refund.
Your rights under the Australian Consumer Law apply independently of any manufacturer warranty and cannot be excluded by this policy. Consumer guarantee rights may also continue beyond the stated manufacturer warranty period.
Choosing the Right Size
We strongly recommend checking the sizing information provided on each product page before ordering.
If you’re unsure, contact our team before purchasing and we’ll be happy to help you choose the most suitable size for your child.
We’re Here to Help
Our goal is simple: to help get your child riding safely, confidently and happily.
For help with sizing, setup, warranties, returns or exchanges, contact our Sydney-based team.
Email: support@staging.xchangesports.com.au
Phone: +61 408 604 375
Tracey S. –
Perfect First Bike
My 4 year old was ready to pedal but liked her balance bike too much, despite it being far too small. We decided to buy the Rookie 14 as it was a great convertible balance bike for her as she got to build up her confidence on a larger bike in balance format and within 2 months she asked for the pedals to go on. We put the pedals on and she literally just rode off without a second thought 🙂
Rick T. –
A Great Larger Balance Bike
Having mastered the Rookie 12 balance bike, we upgraded to the Rookie 14 for her birthday. Our 3.5 year old daughter loved the colour and couldn’t wait to get on. We first assembled it as a balance bike but it was quickly apparent she was ready for pedals so we promptly changed it over and within 10 minutes she could ride! So pleased with the quality and service from Kidvelo. I would highly recommend!
Nicole R. –
Two Bikes in One – An Absolutely Genius Invention!
This is hands-down the smartest kids’ product we’ve ever purchased. Our son mastered the balance bike phase on the Rookie 14, gaining incredible confidence. When he was ready for pedals, we simply attached the included kit. Because he was already comfortable with the bike’s frame, weight, and brakes, the transition was seamless. He was pedalling independently in less than an hour! It saved us money, space, and the stress of teaching him on a completely new bike.
Susan V. –
The Perfect Grandparent Gift That Grows With Them
We wanted to get our grandson a bike for his 3rd birthday, but worried he’d outgrow it quickly. The Kidvelo Rookie 14 solved that problem beautifully. It’s a gift that lasts for years, not just a season. Watching him learn to balance and then, a year later, seeing the pure joy on his face as we added the pedals for the first time, was a priceless memory. It’s a high-quality, thoughtful gift that truly keeps on giving.
Ollie B. –
The Easiest Transition to a Pedal Bike, Ever.
If you want to skip the training wheels drama, this is the bike for you. The Kidvelo Rookie 14 teaches the most important skill first: balance. Once our daughter was whizzing around and using the hand brake like a pro, we knew she was ready. The pedal attachment process was surprisingly simple. She got on the bike she already knew and loved, and just… pedaled away. No fear, no tears, just pure cycling success.
Mark K. –
Finally, a Bike That Makes Financial and Practical Sense!
Buying a balance bike and then a separate pedal bike felt wasteful. The Rookie 14 is the ultimate 2-in-1 solution. The build quality is exceptional, so you know it will withstand both learning phases. It’s a single, brilliant investment that saves you from buying a second piece of equipment and eliminates the clutter of having multiple bikes in the garage.
Francis B. –
From Balance to Pedals in 15 Minutes Flat!
As a parent with limited time and a short attention-span toddler, the ease of conversion on this bike is a massive selling point. The instructions were crystal clear, and all the tools were in the box. I was able to attach the pedal and chain assembly during his naptime in about 15 minutes. He woke up to what felt like a brand new bike, and the excitement was off the charts. It’s designed for real-life, busy families.
Brett L. –
Safety and Quality That Gives Us Peace of Mind
When our grandchild started going faster, we were so grateful the Rookie 14 has two real, easy-pull hand brakes, not just a coaster brake. It taught him proper braking habits from day one. This feature became even more crucial once the pedals were on. The lightweight aluminium frame and thoughtful safety details show that this bike was designed by people who truly understand kids and parental concerns.
Marie S. –
The Ultimate Confidence-Building Machine
This bike has been incredible for our daughter’s development. She started as a timid glider and became a confident rider in balance mode. When we introduced the pedals, that confidence just carried right over. Because the bike wasn’t new and intimidating, she felt in control the entire time. Now she believes she can do anything!
Sarah F. –
Perfect Size and Adjustability for Growing Riders
We chose the 14-inch model for our tall three-year-old, and it has been a perfect fit. The seat and handlebars have a wide range of adjustment, which has accommodated his growth spurts perfectly. We know this bike will fit him comfortably through his balance and early pedaling years, making it a truly smart and adaptable purchase.
Mike K. –
Say Goodbye to Unused Bikes in the Shed!
Our older child had a balance bike he used for six months, then a 12″ pedal bike he outgrew in a year. It was a constant cycle of buying and selling. The Rookie 14 breaks that cycle. It serves its purpose perfectly as a balance bike and then transforms into a fantastic first pedal bike that will last them for a few years. It simplifies life and is much more sustainable.
Michelle G. –
More Than a Bike, It’s a Family Adventure Starter
The Kidvelo Rookie 14 has opened up a new world of family fun. Walks around the neighbourhood have turned into exciting bike rides. He can keep up with us easily, first by gliding and now by pedalling. It’s so lightweight that popping it in the car for a trip to the park is effortless. This bike has brought so much joy and activity into our lives.