We want every family to feel confident shopping with Xchange Sports.
Your Cruzee Ultralite 12 is backed by our applicable product warranty and 30-Day Love Your Ride Guarantee. If something isn’t right, our Australian team is here to make the process as straightforward as possible.
Cruzee Ultralite 12 Warranty
5-Year Warranty against manufacturing defects when purchased from Xchange Sports.
30-Day Love Your Ride Guarantee
We want you and your child to be happy with your purchase.
If you’re not completely satisfied, contact us within 30 days of delivery and we’ll work with you to find the best solution.
Many sizing, setup and adjustment concerns can often be resolved quickly with a little expert guidance, so we recommend contacting us before arranging a return.
Need to Make a Warranty Claim?
Email support@staging.xchangesports.com.au and include:
- Your order number or proof of purchase
- A brief description of the issue
- Clear photos showing the product and issue
- Your full shipping address
- Daytime contact number
- Email address
- Production date or batch number, if applicable
Our team will review your claim and contact you as quickly as possible with the next steps.
Returns & Exchanges
If you would like to return or exchange an item, please contact us before sending it back.
Once your request has been reviewed, we’ll provide a Return Authorisation Number and return instructions.
Change-of-Mind Returns & Exchanges
For approved change-of-mind returns or exchanges, return shipping costs are the responsibility of the customer.
This includes situations where the correct product was supplied as ordered but you decide you would prefer a different size, colour, model or product.
Where the item supplied matches your order and product description, selecting the incorrect size is treated as a change-of-mind return or exchange, rather than a shipping or fulfilment error.
Before Opening or Assembling Your Product
If you think you may need to return an item for change-of-mind reasons, please keep it:
- Unused
- Unassembled
- In its original packaging
Contact our team before assembling or using the product so we can advise you on your available return options.
If We Send the Wrong Item
If Xchange Sports makes an error with your order — such as sending the wrong product, colour, size or model — we’ll provide a pre-paid return label at no cost to you and arrange the appropriate solution.
Faulty or Defective Products
If you believe your product has a fault or manufacturing defect, please contact us before returning it.
Depending on the circumstances, the appropriate solution may include a repair, replacement or refund.
Your rights under the Australian Consumer Law apply independently of any product warranty and cannot be excluded by this policy. Consumer guarantee rights may also continue beyond the stated warranty period.
Choosing the Right Size
We strongly recommend checking your child’s leg inseam before ordering. The Cruzee Ultralite 12 is best suited to a leg inseam of approximately 29–44cm.
If you’re unsure, contact our team before purchasing and we’ll be happy to help you choose the most suitable balance bike for your child.
We’re Here to Help
Our goal is simple: to help get your child riding safely, confidently and happily.
For help with sizing, setup, warranties, returns or exchanges, contact our Sydney-based team.
Email: support@staging.xchangesports.com.au
Phone: +61 408 604 375
Sally G. –
Perfect balance bike for Toddlers
This bike is great for toddlers and young children before progressing to a bike with pedals. It is very light weight, so much so that my 2.5 year old can easily pick it up and carry it. The seat and handle bar height is adjustable so I think I will get around 3-4 years out of this bike. The wheels are made of foam instead of being air filled which has meant we haven’t needed to refill the tyres. Very happy with the purchase.
Rebecca A. –
Light as a Feather
“The Cruzee is so lightweight my 2-year-old can pick it up by himself! It makes learning so easy and fun. The colours are bright and cheerful, and the bike feels really well made. Worth every cent.”
Steven M. –
Grandpa’s Favourite Gift
“I bought the Cruzee for my grandson, and it was a hit right out of the box. It was easy to assemble, the seat adjusts quickly, and he took off riding straight away. The fact that it doesn’t rust is a big bonus too.”
Anne K. –
Colourful & Fun
“We chose the bright red Cruzee, and my son absolutely loves it. He’s already coasting around the park after just a few days. The quality is top-notch, and I love that the bike grows with him thanks to the adjustable seat and bars.”
Peter G. –
Perfect for Everyday Adventures
“Our daughter rides her Cruzee everywhere — to the park, around the house, even on holiday! It’s light enough to carry when she gets tired, and we’ve never had an issue with rust or parts breaking.”
Kara M. –
Nana Approved
“I wanted something safe and easy for my granddaughter to use, and the Cruzee ticked all the boxes. It’s strong but super light, and she mastered balancing faster than I thought possible. Highly recommend to any grandparent looking for a great first bike.”
Chris P. –
Easy to Adjust
“One of my favourite things about the Cruzee is how quickly we can raise or lower the seat. My son is growing fast, but we know this bike will last him years thanks to its adjustability. The bright blue colour is a nice touch too.”
Susan A –
Confidence Builder
“Our son was a bit hesitant at first, but the Cruzee gave him so much confidence. He started by walking it around and now he’s coasting with both feet up. I can already tell he’ll transition to a pedal bike easily.”