We want every family to feel confident shopping with Xchange Sports.
Your Hornit Kids Helmet is backed by Hornit’s manufacturer warranty plus our 30-Day Love Your Ride Guarantee. If something isn’t right, our Australian team is here to make the process as straightforward as possible.
Hornit Helmet Manufacturer Warranty
2-Year Manufacturer Warranty against defects in materials and workmanship, subject to Hornit’s warranty terms and normal conditions of use.
30-Day Love Your Ride Guarantee
We want you and your child to be happy with your purchase.
If you’re not completely satisfied, contact us within 30 days of delivery and we’ll work with you to find the best solution.
Many helmet-fit questions can often be resolved quickly with a little expert guidance, so we recommend contacting us before arranging a return or exchange.
Need to Make a Warranty Claim?
Email support@staging.xchangesports.com.au and include:
- Your order number or proof of purchase
- A brief description of the issue
- Clear photos showing the helmet and issue
- Your full shipping address
- Daytime contact number
- Email address
- Production date or batch number, if applicable
Our team will review your claim and contact you as quickly as possible with the next steps.
Returns & Exchanges
If you would like to return or exchange your helmet, please contact us before sending it back.
Once your request has been reviewed, we’ll provide a Return Authorisation Number and return instructions.
Change-of-Mind & Size Exchanges
For approved change-of-mind returns or size exchanges, return shipping costs are the responsibility of the customer.
Where the helmet supplied matches your order and product description, selecting the incorrect size is treated as a change-of-mind return or exchange, rather than a shipping or fulfilment error.
Before Removing Tags or Using Your Helmet
If you think you may need to return or exchange the helmet for change-of-mind or sizing reasons, please keep it:
- Unused
- With all tags attached
- In its original packaging
Contact our team before using the helmet so we can advise you on your available return options.
If We Send the Wrong Item
If Xchange Sports makes an error with your order — such as sending the wrong helmet, colour or size — we’ll provide a pre-paid return label at no cost to you and arrange the appropriate solution.
Helmet Safety After an Impact
If a helmet has suffered a significant impact, it should be replaced even if there is no obvious visible damage. Do not continue using a helmet that has been involved in an impact or shows significant signs of damage or wear.
Faulty or Defective Products
If you believe your helmet has a manufacturing fault or defect, please contact us before returning it.
Depending on the circumstances, the appropriate solution may include a repair, replacement or refund.
Your rights under the Australian Consumer Law apply independently of any manufacturer warranty and cannot be excluded by this policy. Consumer guarantee rights may also continue beyond the stated manufacturer warranty period.
Choosing the Right Size
For the safest and most comfortable fit, always measure your child’s head before ordering:
- Small: 48–53cm
- Medium: 54–58cm
Measure around the widest part of the head approximately 1cm above the eyebrows. The helmet should sit level and feel snug without being uncomfortable.
If you’re unsure which size to choose, contact our team before purchasing and we’ll be happy to help.
We’re Here to Help
Our goal is simple: to help keep your child comfortable, protected and excited to ride.
For help with sizing, fitting, warranties, returns or exchanges, contact our Sydney-based team.
Email: support@staging.xchangesports.com.au
Phone: +61 408 604 375
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