We want every family to feel confident shopping with Xchange Sports.
Your Triple 8 Sweatsaver Helmet is supported by our helmet warranty and 30-Day Love Your Ride Guarantee. If something isn’t right, our Australian team is here to make the process as straightforward as possible.
Kids & Adult Helmet Warranty
1-Year Warranty against manufacturing defects when purchased from Xchange Sports.
This warranty covers manufacturing faults and does not cover normal wear, misuse or damage resulting from an accident or impact.
30-Day Love Your Ride Guarantee
We want you to be completely happy with your purchase.
If you’re not completely satisfied, contact us within 30 days of delivery and we’ll work with you to find the best solution.
Many helmet sizing and fitting concerns can often be resolved quickly with a little expert guidance, so we recommend contacting us before arranging a return or exchange.
Need to Make a Warranty Claim?
Email support@staging.xchangesports.com.au and include:
- Your order number or proof of purchase
- A brief description of the issue
- Clear photos showing the helmet and issue
- Your full shipping address
- Daytime contact number
- Email address
- Production date or batch number, if applicable
Our team will review your claim and contact you as quickly as possible with the next steps.
Returns & Exchanges
If you would like to return or exchange your helmet, please contact us before sending it back.
Once your request has been reviewed, we’ll provide a Return Authorisation Number and return instructions.
Change-of-Mind & Size Exchanges
For approved change-of-mind returns or size exchanges, return shipping costs are the responsibility of the customer.
Where the helmet supplied matches your order and product description, selecting the incorrect size is treated as a change-of-mind return or exchange, rather than a shipping or fulfilment error.
Before Removing Tags or Using Your Helmet
If you think you may need to return or exchange the helmet for change-of-mind or sizing reasons, please keep it:
- Unused
- With all original tags attached
- With both Sweatsaver™ liner sets included
- With all original accessories included
- In its original packaging
We recommend checking the fit carefully before using the helmet outdoors.
If We Send the Wrong Item
If Xchange Sports makes an error with your order — such as sending the wrong helmet, colour or size — we’ll provide a pre-paid return label at no cost to you and arrange the appropriate solution.
Helmet Safety After an Impact
If a helmet has suffered a significant impact, it should be replaced even if there is no obvious visible damage.
Do not continue using a helmet that has been involved in a significant impact or shows signs of structural damage or excessive wear.
Faulty or Defective Products
If you believe your helmet has a manufacturing fault or defect, please contact us before returning it.
Depending on the circumstances, the appropriate solution may include a repair, replacement or refund.
Your rights under the Australian Consumer Law apply independently of any written warranty and cannot be excluded by this policy. Consumer guarantee rights may also continue beyond the stated warranty period.
Choosing the Right Size
For the safest and most comfortable fit, always measure the rider’s head before ordering:
- XS / Small: 51–54cm
- Small / Medium: 53–57cm
- Large / XLarge: 57–60cm
Measure around the widest part of the head starting across the middle of the forehead. The helmet should sit level and feel snug without creating uncomfortable pressure points.
If the measurement falls between two sizes, contact our team and we’ll help you choose the most suitable fit.
We’re Here to Help
Our goal is simple: to help keep every rider protected, comfortable and confident.
For help with helmet sizing, fitting, warranties, returns or exchanges, contact our Sydney-based team.
Email: support@staging.xchangesports.com.au
Phone: +61 408 604 375
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