We want every family to feel confident shopping with Xchange Sports.
Your I-GLIDE 3 Wheel Kids Scooter is backed by its product warranty plus our 30-Day Love Your Ride Guarantee. If something isn’t right, our Australian team is here to make the process as straightforward as possible.
I-GLIDE Scooter Warranty
2-Year Warranty against manufacturing defects.
The warranty covers manufacturing faults and does not cover normal wear and tear, misuse, modification or damage resulting from an accident or improper use.
30-Day Love Your Ride Guarantee
We want you and your child to be happy with your purchase.
If you’re not completely satisfied, contact us within 30 days of delivery and we’ll work with you to find the best solution.
Many setup, adjustment or riding concerns can often be resolved quickly with a little expert guidance, so we recommend contacting us before arranging a return.
Need to Make a Warranty Claim?
Email support@staging.xchangesports.com.au and include:
- Your order number or proof of purchase
- A brief description of the issue
- Clear photos showing the scooter and issue
- Your full shipping address
- Daytime contact number
- Email address
- Production date or batch number, if applicable
Our team will review your claim and contact you as quickly as possible with the next steps.
Returns & Exchanges
If you would like to return or exchange your scooter, please contact us before sending it back.
Once your request has been reviewed, we’ll provide a Return Authorisation Number and return instructions.
Change-of-Mind Returns & Exchanges
For approved change-of-mind returns or exchanges, return shipping costs are the responsibility of the customer.
Where the product supplied matches your order and product description, choosing a different colour, model or product is treated as a change-of-mind return or exchange, rather than a shipping or fulfilment error.
Before Using Your Scooter
If you think you may need to return the scooter for change-of-mind reasons, please keep it:
- Unused
- Unmarked
- With all original components and accessories
- In its original packaging
Contact our team before outdoor use so we can advise you on your available return options.
If We Send the Wrong Item
If Xchange Sports makes an error with your order — such as sending the wrong scooter, colour or model — we’ll provide a pre-paid return label at no cost to you and arrange the appropriate solution.
Faulty or Defective Products
If you believe your scooter has a manufacturing fault or defect, please contact us before returning it.
Depending on the circumstances, the appropriate solution may include a repair, replacement or refund.
Your rights under the Australian Consumer Law apply independently of any written warranty and cannot be excluded by this policy. Consumer guarantee rights may also continue beyond the stated warranty period.
Choosing the Right Scooter
The I-GLIDE 3 Wheel Scooter is recommended for children approximately 2–8 years old, depending on their individual height, development and riding ability.
For younger toddlers, an optional seat attachment is available separately and can provide an earlier introduction to the I-GLIDE platform.
If you’re unsure whether this scooter is suitable for your child, contact our team before purchasing and we’ll be happy to help.
We’re Here to Help
Our goal is simple: to help your child ride safely, confidently and happily.
For help with setup, sizing, warranties, returns or exchanges, contact our Sydney-based team.
Email: support@staging.xchangesports.com.au
Phone: +61 408 604 375
Ryan W. –
“Perfect First Scooter For Our Toddler”
Our 3-year-old picked this up almost immediately. The lean-to-steer design made it so much easier for her to balance compared to cheaper scooters we tried before. The LED wheels are a huge hit and the build quality feels really solid and safe. Highly recommend for beginner riders.
Samuel K. –
“Worth Paying More For Quality”
You can instantly tell this scooter is better quality than department store versions. Smooth ride, stable steering and no rattling parts. Our son absolutely loves riding it every afternoon.
Sarah B. –
“The LED Wheels Sold It For Our Daughter”
The light-up wheels look amazing in the evening and made our daughter so excited to ride outside more. Super stable and easy to control which gave us confidence as parents too.