We want every family to feel confident shopping with Xchange Sports.
Our products are backed by applicable manufacturer warranties and our 30-Day Love Your Ride Guarantee. If something isn’t right, our Australian team is here to help make the process as straightforward as possible.
Our Product Warranties
Kids Balance Bikes
5-Year Warranty against manufacturing defects.
Maximum rider weight limits apply:
- 12″ bikes: up to 30kg
- 14″ bikes: up to 50kg
- 18″ bikes: up to 100kg
- 24″ bikes: up to 120kg
Kids & Adult Helmets
1-Year Warranty against manufacturing defects.
Bike Accessories
1-Year Warranty against manufacturing defects.
For scooters, skateboards, Kids Nutrition and other products, manufacturer warranty periods may vary. Please refer to the individual product information or contact us if you need confirmation before purchasing.
30-Day Love Your Ride Guarantee
We want you and your child to be happy with your purchase.
If you’re not completely satisfied, contact us within 30 days of delivery and we’ll work with you to find the best solution.
For bikes, scooters and other ride-on products, many sizing, setup or adjustment concerns can often be resolved quickly with a little expert guidance, so we recommend contacting us before arranging a return.
Need to Make a Warranty Claim?
Email support@staging.xchangesports.com.au and include:
- Your order number or proof of purchase
- A brief description of the issue
- Clear photos showing the product and issue
- Your full shipping address
- Daytime contact number
- Email address
- Production date or batch number, if applicable
Our team will review your claim and contact you as quickly as possible with the next steps.
Returns & Exchanges
If you would like to return or exchange an item, please contact us before sending it back.
Once your request has been reviewed, we’ll provide a Return Authorisation Number and return instructions.
Change-of-Mind Returns & Exchanges
For approved change-of-mind returns or exchanges, return shipping costs are the responsibility of the customer.
This includes situations where the correct product was supplied as ordered but you decide you would prefer a different size, colour, model or product.
Where the item supplied matches your order and the product description, selecting the incorrect size is treated as a change-of-mind return or exchange, rather than a shipping or fulfilment error.
Before Opening or Assembling Your Product
If you think you may need to return an item for change-of-mind reasons, please keep it:
- Unused
- Unassembled
- In its original packaging
Contact our team before assembling or using the product so we can advise you on your available return options.
If We Send the Wrong Item
If Xchange Sports makes an error with your order — such as sending the wrong product, colour, size or model — we’ll provide a pre-paid return label at no cost to you and arrange the appropriate solution.
Faulty or Defective Products
If you believe your product has a fault or manufacturing defect, please contact us before returning it.
Depending on the circumstances, the appropriate solution may include a repair, replacement or refund.
Your rights under the Australian Consumer Law apply independently of any manufacturer warranty and cannot be excluded by this policy. Consumer guarantee rights may also continue beyond the stated manufacturer warranty period.
Choosing the Right Size
We strongly recommend checking the sizing information provided on each product page before ordering.
If you’re unsure, contact our team before purchasing and we’ll be happy to help you choose the most suitable size for your child.
We’re Here to Help
Our goal is simple: to help get your child riding safely, confidently and happily.
For help with sizing, setup, warranties, returns or exchanges, contact our Sydney-based team.
Email: support@staging.xchangesports.com.au
Phone: +61 408 604 375
Sam L. –
No Regrets!
This rookie 12 bike has been perfect for our 2 year old twin grand sons. It is just perfect for them to ride? No obstructions when making it go with their feet. Great quality. Perfect size and design. They ride them everywhere….in the house, in the grass, at the bike park. We take the bikes with us everywhere we go. Easy to transport and carry. If you are looking for a quality super lightweight balance bike, I don’t think you will regret this purchase. We bought 2 bikes to love them!
Sally G. –
Excellent First Bike
We purchased the Rookie 12 as a gift for our daughter’s 3rd birthday, as she had been asking for a bike for several months. It has been a real winner! She loves riding her balance bike, and we were amazed at how quickly she was coasting along with her feet off the ground. She asks to go for a bike ride at least once a day, and weather permitting, we generally do go out. We also love the 5-year warranty, since we plan to pass this bike on to her younger siblings as they get old enough for it. Overall, we think this bike was a great purchase and definitely worth the somewhat higher price than other lower-quality balance bikes. We highly recommend it!
Mary K. –
The Best First Bike, Hands Down!
This little bike is incredible. Our 2-year-old, who was hesitant about everything, hopped on the Rookie 12 and was gliding confidently within a week. It’s so lightweight that he can pick it up himself, which gives him a huge sense of independence. A fantastic product for building coordination and confidence early on.
Noel H. –
A Grandparent’s Perfect Gift for Making Memories
As grandparents, we wanted to give a gift that was more than just a toy. The Kidvelo Rookie 12 was the perfect choice. The quality is immediately apparent right out of the box—it’s sturdy and safe. Watching our granddaughter’s face light up as she learned to balance and zoom around the garden has been priceless. It’s incredibly light for us to pop in the car for visits, and the joy it brings is immeasurable.
Baret B. –
Finally, a Toddler Product That’s Built to Last!
I’m so tired of flimsy plastic toys. The Kidvelo Rookie 12 is the complete opposite. It has a robust aluminium frame, real air-filled tires for a smooth ride, and every component feels premium. It has survived countless drops, been left in the garden, and still looks and functions like new. For any parent looking for value, this bike will easily last through multiple children, making it a brilliant investment.
Monique S. –
From Box to Riding in Under 10 Minutes
As a busy parent, the last thing I need is a complicated assembly project. This balance bike was an absolute dream to put together. The instructions were clear, the tools were included, and it took me less than 10 minutes from opening the box to having my daughter ready to ride. The ease of setup and the instant fun it provided was a massive win for our family.
Arial B. –
Say Goodbye to Training Wheels and Tears!
We bought the Rookie 12 for our son after seeing his older sister struggle with the transition from training wheels to a pedal bike. What a difference! He mastered balancing on the Kidvelo so naturally that when we introduced a pedal bike, he just got on and rode away on his first try. No tears, no frustration. This bike teaches the core skill of cycling first, and it makes the entire learning process a joyful one.
Anne T. –
Perfect for Petite Riders and Growing Kids
Our daughter is on the smaller side, and we struggled to find a bike that fit her properly. The Rookie 12’s low standover height and highly adjustable seat were a game-changer. She could comfortably get her feet flat on the ground, which gave her the security she needed to start gliding. Knowing the handlebars and seat can grow with her for the next couple of years makes this a smart and safe purchase.
Noel W. –
The Ultimate Confidence Booster on Two Wheels
This bike has done more for my child’s confidence than I ever could have imagined. He went from being a cautious toddler to a fearless little explorer. The bike is so light and easy to control that he never felt overwhelmed. He learned to steer, balance, and navigate small bumps all on his own terms. It’s amazing to see his self-esteem soar every time he rides.
Bev G. –
So Light, Even I Don’t Mind Carrying It!
Let’s be honest, we parents are the ones who end up carrying the bike home from the park. The feather-light weight of the Rookie 12 is a back-saver! I can carry it with one hand while holding my child’s hand with the other. This small detail makes our outdoor adventures so much less stressful and more enjoyable for everyone.
Tracey B. –
More Than a Bike – It’s Freedom and Fun!
The Kidvelo Rookie 12 has completely transformed our walks and outdoor time. Instead of dragging his feet, my son is now leading the way, exploring the world around him with a huge smile. It has improved his motor skills, his spatial awareness, and has given him a wonderful sense of freedom. Worth every single cent for the active, happy kid it has helped him become.
Anthony M. –
Impeccable Design and Safety Features
As an engineer, I look closely at the details, and the Kidvelo bike is impeccably designed. The smooth, rounded bolts prevent scrapes, the handlebar grips have protective ends, and the geometry is perfectly suited for a young child’s proportions. It’s clear that safety and performance were the top priorities in its creation. It gives me complete peace of mind knowing my child is riding a well-engineered and safe product.
Shabid Varrisanni –
This is the best kids balance bike we researched in Australia that our 2 year old can manage due to it lightweight and low seat height. Awesome bike.