We want every family to feel confident shopping with Xchange Sports.
Our products are backed by applicable manufacturer warranties and our 30-Day Love Your Ride Guarantee. If something isn’t right, our Australian team is here to help make the process as straightforward as possible.
Our Product Warranties
Kids Balance Bikes
5-Year Warranty against manufacturing defects.
Maximum rider weight limits apply:
- 12″ bikes: up to 30kg
- 14″ bikes: up to 50kg
- 18″ bikes: up to 100kg
- 24″ bikes: up to 120kg
Kids & Adult Helmets
1-Year Warranty against manufacturing defects.
Bike Accessories
1-Year Warranty against manufacturing defects.
For scooters, skateboards, Kids Nutrition and other products, manufacturer warranty periods may vary. Please refer to the individual product information or contact us if you need confirmation before purchasing.
30-Day Love Your Ride Guarantee
We want you and your child to be happy with your purchase.
If you’re not completely satisfied, contact us within 30 days of delivery and we’ll work with you to find the best solution.
For bikes, scooters and other ride-on products, many sizing, setup or adjustment concerns can often be resolved quickly with a little expert guidance, so we recommend contacting us before arranging a return.
Need to Make a Warranty Claim?
Email support@staging.xchangesports.com.au and include:
- Your order number or proof of purchase
- A brief description of the issue
- Clear photos showing the product and issue
- Your full shipping address
- Daytime contact number
- Email address
- Production date or batch number, if applicable
Our team will review your claim and contact you as quickly as possible with the next steps.
Returns & Exchanges
If you would like to return or exchange an item, please contact us before sending it back.
Once your request has been reviewed, we’ll provide a Return Authorisation Number and return instructions.
Change-of-Mind Returns & Exchanges
For approved change-of-mind returns or exchanges, return shipping costs are the responsibility of the customer.
This includes situations where the correct product was supplied as ordered but you decide you would prefer a different size, colour, model or product.
Where the item supplied matches your order and product description, selecting the incorrect size is treated as a change-of-mind return or exchange, rather than a shipping or fulfilment error.
Before Opening or Assembling Your Product
If you think you may need to return an item for change-of-mind reasons, please keep it:
- Unused
- Unassembled
- In its original packaging
Contact our team before assembling or using the product so we can advise you on your available return options.
If We Send the Wrong Item
If Xchange Sports makes an error with your order — such as sending the wrong product, colour, size or model — we’ll provide a pre-paid return label at no cost to you and arrange the appropriate solution.
Faulty or Defective Products
If you believe your product has a fault or manufacturing defect, please contact us before returning it.
Depending on the circumstances, the appropriate solution may include a repair, replacement or refund.
Your rights under the Australian Consumer Law apply independently of any manufacturer warranty and cannot be excluded by this policy. Consumer guarantee rights may also continue beyond the stated manufacturer warranty period.
Choosing the Right Size
We strongly recommend checking the sizing information provided on each product page before ordering.
If you’re unsure, contact our team before purchasing and we’ll be happy to help you choose the most suitable size for your child.
We’re Here to Help
Our goal is simple: to help get your child riding safely, confidently and happily.
For help with sizing, setup, warranties, returns or exchanges, contact our Sydney-based team.
Email: support@staging.xchangesports.com.au
Phone: +61 408 604 375
Joy B. –
Best Balance Bike For Taller Kids
We bought an 18″ bike from Kidvelo for our 5-year-old son based on their recommendation—and it’s been a game changer. The support, fast delivery, and helpful documentation made the whole process easy. After struggling with a heavy bike with stabilisers that knocked his confidence, switching to Kidvelo’s balance-to-pedal design reignited his interest and progress. Within weeks, he was confidently balancing again, and soon he’ll be ready for pedals. This isn’t just a quality bike—it’s helped our son rediscover the joy of riding. Thank you, Kidvelo!
Beth N. –
I wish I found this convertible Balance Bike Earlier.
My autistic son, age 7, has been struggling to learn to ride a bike due to some balance issues we’re working with in Occupational therapy. We recently received the Kidvelo Rookie 18 balance bike and it’s been so awesome for him! While he won’t verbally tell us how much he loves it, we can tell by his face that he’s FAR more confident!
Arthor J. –
An Absolute Ripper of a Bike – Two for One!
Fair dinkum, this bike is genius. We got the Rookie 18 for our son’s fifth birthday and started him in balance mode. He took to it like a duck to water, heaps better than his cousin did with training wheels. The best part? When he was ready for pedals six months later, it took me 15 minutes to attach the pedal kit. Because he already knew the bike’s feel and brakes, he was off and pedalling down the footpath with no dramas. It saved us buying a whole new bike and the transition was completely tear-free. Worth its weight in gold!
Mona F. –
The Best Nanna & Pop Gift, Bar None.
We wanted to get our granddaughter something special that would last, not just another toy. The Rookie 18 was the perfect choice. It’s a gift that grows right alongside her. We’ve had the joy of watching her learn to balance, and we were so chuffed to be there when her Dad added the pedals. The quality is outstanding, and it’s light enough for us to easily chuck in the boot when she comes to visit. It’s not just a bike; it’s years of memories in the making.
Carie G. –
A Game-Changer for Our Son with OT Needs.
This bike has been incredible for our little bloke who has some challenges with motor planning and low muscle tone. His Occupational Therapist recommended starting with a balance bike, and the Rookie 18 was perfect. It’s so light he could manage it himself, which was a massive confidence boost. The process of mastering balance first before even thinking about pedalling was exactly the separated learning he needed. The low frame meant no fear of falling, and the easy-pull hand brake gave him a sense of control. When the time came, adding pedals to a bike he already trusted made the next step feel achievable, not scary. We are over the moon.
Lisa P. –
No More Training Wheels Drama – Too Easy!
Forget the wobbly, frustrating nightmare of training wheels. This bike teaches kids the proper way to ride from the get-go. Our daughter learned to balance and steer so naturally. When we bolted on the pedals, she just got on and rode. It was that simple. She was already a confident little rider; pedalling was just the next logical step. Best decision we ever made.
Roger T. –
Built Tough for Aussie Kids.
This thing is built to last. It’s been left out in the backyard, copped a fair few stacks at the local park, and still looks and rides like a beauty. The aluminium frame is light but strong, and the proper air tyres handle everything from our patchy lawn to the footpath. You can tell it’s a quality bit of gear that won’t fall apart after one summer. A solid investment that will easily get passed down to our younger one.
Mary A. –
So Light, It’s No Bother at All.
As grandparents, we love having things at our place for when the grandkids visit. The problem is, kids’ gear can be so bulky. This Kidvelo bike is a dream. It’s feather-light, so I can easily lift it in and out of the car or carry it back from the park when little legs get tired. It makes our arvo adventures much more enjoyable for everyone.
Kelly H. –
Gave Our Daughter Her ‘I Can Do It!’ Moment.
Our daughter is quite cautious, and other bikes seemed too big and intimidating. The Kidvelo Rookie 18’s design allowed her to get her feet flat on the ground, giving her the security she needed to even try. Learning to glide at her own pace, she slowly built up her courage. The day she pedalled for the first time on her own, the proud look on her face was priceless. This bike gave her a massive sense of independence and achievement.
Mike T. –
From the Box to the Backyard in Minutes.
I’m not the handiest bloke, so the thought of a complicated assembly on her birthday was giving me nightmares. But this bike was a piece of cake. The instructions were clear, all the tools were in the box, and I had it ready to go in about 10-15 minutes flat. Same goes for adding the pedal kit later on. It’s brilliantly designed for busy parents who just want to get the kids outside and having fun.
Anthony P. –
The Smartest Purchase for Our Growing Family.
Honestly, this bike makes so much sense. You get a top-tier balance bike that helps your kid learn properly, then it converts into a fantastic first pedal bike. It covers them from age 5 to about 7 or 8. We’ve saved money, we’ve saved space in the garage, and most importantly, we’ve saved ourselves the hassle of a tricky transition. It’s the one bike that does it all. Bonza!
Mary K. –
Brilliant for Developing Motor Skills and Coordination.
This 18 inch bike is more than just fun; it’s a fantastic developmental tool. For our child who needs extra help with coordination, the ability to focus solely on balance and steering was key. It helped him build core strength and spatial awareness without being overwhelmed. The transition to pedals was then just adding one more step to a process he had already mastered. It’s a thoughtful design that truly supports a child’s learning journey.